Project location：Zimbabwe
Product：SSAW STEEL PIPE, BIFURICATION AND EXPANSION JOINT
Standard and material：API 5L PSL1 46TH Grade.B
Specifications：OD1120MM-2024MM,
Application：African hydropower projects
Estimated arrival time：2023.06
Xinyue Steel started international business in 1980, and decades of rich experience have earned us very good reputation. This order is a new customer introduced from an old customer we served many years ago. Thanks to the trust of old customers, the signing of the order was very successful. The quantity of this order is about 400 tons with dozens of pages of drawings. The main products are large-diameter spiral steel pipes and fittings that require internal and external epoxy resin paint. A third-party arranged by the owner supervised the entire production process. At the same time, Xinyue, at its own expense, hired TUV to control the production quality throughout the entire process. Every day we will submit the production reports to customers and informed them of the progress. During the production, a small episode occurred. Customer had serious diabetes. During the manufacturing supervision period in China, diabetes Acidosis was caused by weather changes and overwork and were admitted to the ICU. Xinyue sent special personnel to take care of them and bear all the costs until he was discharged from hospital. customer is very satisfied with the responsibility we have shown. T After almost three months, this batch of orders has been shipped as quality and quantity. Regarding shipping, in order to save costs, the customer wanted to do a nest, but we rejected this propose. Based on our experience, coating pipe to do nest would damage the coating and increase other costs for repair. For this reason, Xinyue has borne the cost of more than 10 additional containers for the customer and has changed all of them to open top containers considering the issue of unloading at the destination port.The successful completion of each order brings infinite possibilities for the future. We will maintain our original intention, adhere to the principle of quality, and provide customers with higher and better services.
Written by Ellen